Refund policy

Returns and refunds

If you are not happy with your order, contact us at support@ottergoods.com within 30 days of delivery and we will make it right.

Eligible returns

Items must be unused and in their original packaging.
Contact us first so we can send you the correct return instructions. Items sent back without contacting us may not reach us.
Return shipping is paid by the customer unless the item arrived damaged, defective or not as described.

Damaged, defective or wrong items

Email us within 14 days of delivery with your order number and a photo. We will send a replacement or refund you in full, including shipping, at no cost to you.

Refunds

Once we receive and inspect your return we will email you. Approved refunds go back to your original payment method within 5 to 10 business days.

Orders that never arrive

If your tracking shows no movement for 10 days or your order has not arrived within 30 days of shipping, email us and we will investigate and refund or reship.